Right of withdrawal

Purchases on our site are subject to the discipline of Legislative Decree 206/2005 and Legislative Decree 21/2014, which guarantees you the right to withdraw, for any reason, from the purchase.

Conditions of the right of withdrawal:

  • the purchased good must be intact
  • the right of withdrawal is reserved only for natural persons, thus excluding purchases made by retailers or by subjects who in any capacity buy for resale to third parties.
  • the shipping costs will be borne by the customer
  • the goods, upon arrival in the warehouse, will be examined to evaluate any damage or tampering (the substantial integrity of the returned goods is an essential condition for the exercise of the right of withdrawal) therefore we recommend the utmost attention in preparing the package, for example using the original packaging.
  • to exercise the right of withdrawal, the Customer must send a communication, within 14 days from the date of receipt of the ordered goods and return the goods within a further 10 days.

How to exercise the right of withdrawal:

Send an e-mail folinofood@gmail.com with which you declare that you want to exercise the right of withdrawal by indicating the following data:

1) order number and date

2) invoice number

3) for which products withdrawal is required (indicate the EAN code and/or item code)

After sending the email, the Customer will have to wait for a communication from our Customer Service that authorizes the return containing all the indications for the return. Upon receipt of the email, the customer will have an additional 14 days to return the goods.

Refund times:

The Customer will be refunded within 14 working days of receipt of the goods for the amount corresponding to the value of the goods resulting from the invoice. In accordance with Art. 5, paragraph 6, Legislative Decree No. 185 of 22/05/1999 will not be reimbursed the shipping costs.

Shipments for the right of withdrawal should be addressed to the following address;


Via Prunia 1, 88046 Lamezia Terme CZ

Right of withdrawal

You have the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period shall expire after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires possession of the last asset.
In order to exercise your right of withdrawal, you are required to inform us (Enter your name, geo-graphic address and, if available, telephonic and fax number and e-mail address) of your decision to withdraw from this contract by means of an explicit declaration (e.g. letter sent by post, fax or e-mail). To this end, it may use the type of withdrawal attached, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient for you to send the notice concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

If you withdraw from this agreement, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not incur any costs as a result of such reimbursement. The refund may be suspended until the goods have been received or until the consumer has demonstrated that he has sent the goods back, if any.

Please return the goods or deliver them to us to .


Via Prunia 1, 88046 Lamezia Terme CZ

without undue delay and in any case within 14 days of the day on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.

'The direct costs of returning the goods will be borne by you.'

You are only responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.